Nonprofit Expressions

The answer is not as simple as your check book might tell you. Because while a talented designer can whip something up in no time, it is important to remember that a logo will give a first and last impression of what you want your publics to think about you!

Does it reflect your purpose? Does it reflect your organization’s personality? Will it appeal to the characteristics of the specific target market you are appealing to, and your donor audiences?

I recently read an article titled, ‘Do you REALLY want a logo that only costs $100?’ by MarketingProfs. The article made the argument that “A good logo requires substantial effort: Research, brainstorming, sketches, four or five options and final tweaking. With a $100 budget, meanwhile, it’s likely the designer will produce something generic, and even resort to non-proprietary clip art that could easily appear in other logos.”

My immediate reaction was,’ Hey! We only charge $100.’ But it’s true! I couldn’t agree more with the article. You have to spend money in the beginning or pay for it, literally, down the line with redesign and rebranding - which also affects your audiences!

Although our company is not like a logo-mill who produces clip-artish logos that are pre-made and cookie-cutter, the point is that organizations need to make sure their logo is well thought through, researched, and includes more than one designer in the process.

My designer and I go through a process of brain storming ideas of the kind of designs that would motivate someone, or make a lasting impression - and certainly reflect an organization’s purpose. FREE International (Under Design Examples at http://www.nonprofit-expressions.com/portfolio.html), for example, was a logo that - yes - only cost $100, but my designer and I went through many drafts before we finally found something that truly reflected the characteristics needed: the innocence of young women involved in modern day slavery, while still portraying their captivity. By standing hand-in-hand we are given a sense of power and passion.

But FREE International is one organization who knows their audience. We went through detailed conversations with Director Mike Bartel in order to find a design that suited them. In cases where organizations need more research and and analysis to understand their target, I would suggest a Situation Analysis before even thinking about starting on a logo!

Of course there are other factors that might affect how much  you pay for a logo, like the size of your budget or the size of your audience. If you are a small food bank you might use something more cookie cutter, versus a corporation with plans to go public within the next year.

Internet Explorer version 8 just went into Beta, and in a stunning announcement from Microsoft it’s time to get your website up to standards.

As a web designer I already urge people to use a standards compliant browser like Firefox. By doing so not only will you get to see the web the way it is meant to be, but you will help push companies like Microsoft (who up until now ignored standards almost completely) into using standards in new browsers.

Standards compliance has been an issue on the web for a long time. For the most part, the design and development community comes up with standards we would like to see the browser creators, like Mozilla, Safari, and Microsoft, use in new releases. The reason is to create an internet that does not require 3 or 4 versions of websites to work on all the different browsers. Many of us who have been working on the web for the last decade can remember the days when we had to have two versions of websites. One version for Netscape and another for Internet Explorer. Having two different website versions is a very expensive concept, and it is for this reason many companies pushed for a standard all browsers could use.

Until now, Microsoft has had most of the browser market, and has had no reason to even care about standards. This has made every web designer’s job harder. We have to create pages that are standards-compliant, and then come up with hacks to make the sites work right in Internet Explorer (what a dumb way of doing things…it’s reasons like this that many tech-savvy people hate Microsoft).

Microsoft is feeling the pressure as 28% of the internet choosing to see the web the way it was meant to be (in Firefox). So in Internet Explorer 8 they are going to implement standards compliance (at least to some degree). This is a great time to be in web design, as this will allow for a better internet as a whole. The problem was that Microsoft was going to make the new version 8 browser behave in the same way as version 7 unless designers use special code to tell the browser to behave the right standards-compliant way. So what then is the point of having a standards-compliant browser if it will not read websites that way naturally? This has been the complaint of designers the globe over.

That is why it is so great to see they reversed their decision. The new browser will indeed be more standards-compliant!

What this means to your site

If you have a highly non-standards compliant website (and a designer you should fire) that website might break in Internet Explorer 8. Yes you read that right, if your code is not up to snuff, your site might not work right in the new browser. This can be a big problem for those with older sites, or newer ones that were not built well.

So if you are considering a re-design you should keep standards in mind. It will not be long before standards-compliant browsers are the norm, and badly designed code won’t work. If you know for a fact that your site is not standards compliant, you don’t have to get a re-design going tomorrow. Internet Explorer 8 is only in Beta and it will be months or years before it becomes the norm on the Internet. But that day is coming, and its just one more good reason to get your standards up to snuff.

If you are not sure if your website is standards complaint you can contact me, and our staff will do a “site report card” on your website. Part of our analysis includes standards compliance!

Do your email newsletters get read? Do they go straight to the SPAM filter? Do you get a lot of people unsubscribing?

There are plenty of factors contributing to the effectiveness of email campaigns. We are going to examine four main criteria and formulate a report card for you to use on your email campaign: first impressions, value of content, SPAM prevention and convergence effectiveness.

The purpose of an email campaign is to create convergence with the end user: build top of mind awareness, increase sales, drive people to a website or create warm leads. There are many different aspects of an email newsletter campaign which play into the effectiveness of that campaign. Of course, the ultimate test is the converge rates after an email has been mailed, but there are many methods of increasing click through rates, as discussed below.

1. First Impressions

The look & feel of the e-newsletter should match that of your organization’s branding. It should draw the reader in and create a feeling that matches it’s purpose: for example, if you are The American Red Cross, it should be professional and serious. If you are a children’s athletic organization, however, it may need to be fun and friendly. Brand repetition and top of mind awareness are very important!

The newsletter should be conventional with other types of online news sources. It should include a newsletter title, date and maybe an edition number.

The SIZE of the email should fit inside the average email inbox. An average email is 500 pixels wide, and your newsletter should not exceed the length of two page scrolls. The size of the email alone can drastically change a user’s experience. A newsletter which is so large that it is overwhelming may prevent the user from reading it at all.

Pleasing to the eye:
Dimensions in Pixels:
Reflection of branding and purpose:
GRADE:
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2. Value of Content

This is where you want to make sure you give readers a reason to stick around: a place to  donate, volunteer, visit your website, etc. News Flashes create a sense of urgency while a Tip of the Day suggests valuable solutions.

The newsletter may also includes a letter from an individual in the organization that helps the newsletter to be more personal.

FREE RESOURCES are an excellent method to pick up warm leads (people who are interested in your products). If someone will pick up a free resources by clicking through to go to your website, they may also want to donate or contribute in another way.

Sense of Urgency:
Timeliness:
Relevancy:
Engaging:
Develops Trust/ Credibility:
Offers valuable resources:
GRADE:
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3. SPAM Prevention

It is extremely important that your emails, especially if they are sent regularly, get past SPAM filters. SPAM filters rank incoming emails on a scale of 1-10. If the newsletter has too many “red flags,” for example, using words like “free,” “$$$,” “Save,” “Discount,” etc, then the email will be sent straight to a user’s junk mail.

Audience Acceptance:
Subject Line:
‘From’ and ‘To’ Lines:
Non-use of SPAM alert words:
Non-use of SPAM alert colors:
Use of bold, blue, plain text links:
One-click Unsubscribe:
GRADE:
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4. Convergence Effectiveness

As discussed in the beginning, the most important item at the end of the day is whether or not your purpose was met. I would suggest sitting down with a few staff members, defining a purpose for the campaign, and brainstorming about how you could increase your click through rates.

We have chosen criteria based on proven methods of effectiveness. It is also important to note that although you may have a number of click through links, the likely hood of readers actually clicking through is based on the value of the content combined with giving readers a reason to converge.

Inclusion of a Navigation Bar:
Forward to a Friend Link:
Placement of Images vs. Copy:
Personalization:
Placement of Most Important Information:
Click-through Links:
Subject Line:
GRADE:
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BRAIN STORM ON WAYS TO IMPROVE!

Notes: Although it is good to have the newsletter match the branding of your website, it should be different enough to identify it as an email newsletter. Another rule of thumb is that newsletters should be conventional to web standards. For example, many websites and newsletters offer click through links in their headers!

We have officially launched a new web 2.0 product for church websites.

Church-Box.com now offers an advanced pay as you go Content Management System. This is not just any CMS. It uses technology from one of our partner companies Agency Fusion.

This product has been a great fit with our new small-medium sized church packages. With this software we can make a website affordable to even a church planter by way of monthly rental and minimal setup fees.

The greatest strength of the Church Box CMS is the use of standards-compliant code. Because the templates the CMS uses are built on genuinely good coding practices, we can import nearly any design concept into the CMS. This allows us to use Cascading Style Sheets to layout our CMS based sites and finally delivers a CMS that breaks completely away from the table based layouts. This is the first CMS for less than $80,000 on the market that is truly search engine friendly. With content editing as powerful as RedDot systems and the use of other enterprise level systems, this product is jaw dropping in its functionality.

The other great feature is the light weight of the CMS. Most content management systems are database driven. While our application makes great use of databases in the editing phase of using the CMS, all the operational aspects of the CMS exist in a third location.

Without technical jargon: This new CMS delivers content faster and more accurately than any other CMS on the market. Period! The site that is delivered to the visitor is simple clean code. There is no heavy machinery creating pages on the fly. The site file structure looks just like a normal website. If a third party web designer examined the file structure on the back end, they would never know a content management system had been used. This is technology light years beyond what is currently in use by 99% of churches who have a content management system.

Our staff is very excited about his project. Not only is this product the best CMS we have ever seen, but Church Box is an affordable alternative to a full custom design solution that is out of reach for a small church or a tight budget.

When we approached the marketplace with this product we investigated the pricing structure of other sites trying to offer similar services. We found that not only did the other sites offer a far less impressive product to the consumer, they were also charging too much. In essence, we are now offering the best, most reasonably priced content management system for churches on the market!

Now we are looking at other markets we can port this product to, such as small business and the non-profit arena.

About Website Report Cards: Our report cards are for website owners who want to improve their sites. We look at websites and formulate our report cards by evaluating four main criteria: first impressions, usability, search engine optimization and technical standards.

Website: CrossroadsChristianRehab.com

1. First Impressions
Immediately after coming to this site I know that the site host and builder is Godaddy. Having experience with Godaddy ourselves, we know that by purchasing your domain name with them that you get free hosting as well. The site is obviously built with a website-tonight, what you see is what you get type of editor.

This is what we like to call an “online business card.”

While there is nothing wrong with having a website hosted by Godaddy, these types of websites do not get found by search engines and therefore only get site traffic through word of mouth communication and other forms of print advertising.

Questions that would immediately go through my mind as a web surfer or future donor are, “How much does this site matter to the organization? Is this nonprofit just getting started, or are have they been around for a while? Is this a professional organization?” It really comes down to trust. A website is one meter in which people can evaluate - for themselves - how much an organization is worth.

As a web design and PR company we would ask, “How is this website - if at all - meeting your brick and mortar goals?” If the answer is that its not, then it can become worse than a waste of money… it can be a hindrance to future donors or partners.

Pleasing to the eye: C

Proximity: B

Alignment: Irrelevant

Repetition: Irrelevant

Contrast: C

Reflection of branding and purpose: D

GRADE: C
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2. Usability
The usability is extremely simple. The main menu stays consistent and is conventional with modern website formats. Every page is functional, some which are more appealing than others, but has no broken links or missing information.

This simplicity is one huge benefit of having a “what you see is what you get” editor for your website when your funds are low. One deterrent, however, is the constant Godaddy ad on the top of the page. While this may irritate users, it also creates a way for them to leave your site. Once clicking on the ads, the browser automatically takes you away from the site and to the Godaddy landing page.

While the purpose of the site is clearly explained in the first paragraph of the homepage, a better place for this to appear is right underneath the name of Crossroads. You may want to replace the quote underneath the name with a quick mission or vision statement.

Another problem the site probably has encountered is its inability to collect consumer data. When you don’t know who is looking at your site or offer a method to collect such data, you lose many potential donors and what we like to call “warm leads.” Although you offer a clear way to contact Crossroads, this confines the user to sending an email or making a phone call rather than submitting their information.

User’s ability to understand, comprehend and interact with the website: A

User’s frustration or anxiety associated with the website: C

User’s ability to find the site’s main purpose upon first glance: C

Consistent Navigation: A +

Easy Navigation: A +

Navigation visibility: A +

Website accomplishes functional goals: C

Use of applications: C

Newsletter Signup: F

GRADE: C

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3. Search Engine Optimization
The site only has two pages indexed in google. The pages are constructed well with lots of text, which will actually help search engine results. The site however has no valuable links pointing toward it, this is hindering search engine traffic. Since half of the information on the page is Godaddy adds, which also hurts search ranking.

A couple quick things that would help search ranking for this site are a blog to post new content on a regular basis, and keyword research. The site has no page rank information which shows its lack of incoming links. This site could be fixed for search engines rather easily.

Title tags: C (they exist but without researched keywords)

Meta tags: C (they exist but with single word keyword phrases)

Clean URLs: A

Semantic information design: A

Descriptive anchor tags: C

Google’s Page Rank: F

GRADE: C

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4. Technical Standards
The first thing I noticed is that the code is not hand written because the only comments are program generated. The site uses a table based layout, which is an old way of laying out pages, and not preferred. Other than this the site does not use any current web technologies.

Doc type declaration: A

HTML or XHTML standards compliant: F (the site has over 20 validation errors. Thats one error every two lines of code)

CSS standards compliant: A

Accessibility standards compliant: A

Well formed code: D

GRADE: C

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FINAL GRADE: Room for a Re-Design
For a free report card on your website, please contact info@nonprofit-expressions.com

Ten questions to ask your website designer before you sign a contract! These questions should help your organization better assess your web designer’s experience, professionalism, and expertise.

1. Are you familiar with web standards?
This question is very important to ask because the web publishing industry is moving in this direction. If you find a designer who is unaware of web standards - or feels they are unimportant - the designer is likely to be an amature.

The correct response should be something along the lines of: “Yes, I code valid XHTML and CSS.” They might also ask you if you are talking about accessibility. If they can code pages that are accessible it shows their understanding of the web standards movement.

2. Do you charge all or part of your fees before the project is finished?
This is essential for you to know. The reality is that most web agencies and freelancers will charge part of the project as a retainer fee before the project even gets started. This is because a lot of work goes into the project before the first image is created in photoshop or a single line of code is written. You can think of this like the retainer you pay a lawyer to look into your case.

It is not professional however to charge 100% of the project costs upfront. The better agencies and designers are likely to charge two or three equal amounts as the project progresses, the last payment landing just after the project finish. Never the less, it is always good to know what a designer’s terms are before you get to involved in the project. (NOTE: a good designer will not likely know what he is going to charge until he or she fully understands your project, so you should give the designer as much information as possible before you ask this question).

3. Do you have another client who would would be willing to talk to me?
A good agency or freelancer should have more than one client who is pleased with their work. They should offer up an email address, or telephone number with the name of a person you can contact who will give them a good reference. This is key, because people in business are bound to get in disagreements and make someone angry. However, if they are a professional this should not be the majority of their clients. A designer who cannot offer you a good reference is someone you should steer clear of.

4. How often do you visit search engine optimization blogs and podcasts?
When it came to writing this question it took some planning. This is because every web designer in the world will say they are aware of search engines and that your site will rank well if you go with them. This is usually a flat out lie. The truth is that if a designer or developer does not frequently update their search information they are not savvy on what will work on the search engines this month or even this week. I once watched an organization spend upwards of 100k on a website that was built in such a way the search engines didn’t even list its pages. The developers of course said “we are going to build your website to work well in the search engines.” A good designer that is aware of search engine strategy will know what current standards are out there in the SEO community, and will know how capable he is at getting you ranked in the top search results. For instance in my company I am quite savvy when it comes to search engines, but even I will bring in another expert who does nothing but search engines if I feel the project needs it.

If the designer responds to this question with never, or sometimes, or changes the subject, you should immediately know to drop them and keep on searching for an honest one. The answer they should give would be “every week” or “I have my own search expert I deal with” or “I am not a search expert but I am very up to date on search strategies and can connect you with an expert as a part of the process.”

5. Will I be able to edit any of the content myself?
The answer in today’s world should always be “yes.” In fact, if you cannot update any of the content, or the designer cannot make that an easy thing for you to do, move on and find another designer.Solutions for this might include: “Yes with a content management system,” “Yes with dynamic forms,” or “Yes with a Adobe Contribute solution.”

6. How often do you use HTML tables to layout pages?
This question will help you know how up-to-date your designer/developer is. The answer should always be “Never.” Or something like: “Five years ago I did all the time, but today I use CSS for layout.”

The web underwent a major change in the way pages are created. Average people may not have noticed, but every web designer worth a penny knows that CSS is for layout and style, and XHTML is for describing content in a semantic way.

7. Do you use pre-purchased templates?
Now this is not always a bad thing. For a project that needs to be finished yesterday a template you purchase from a site like templatemonster is not a bad idea. However, when the agency or freelancer answers yes to this question, you should in turn ask: “Do you re-code the templates from scratch?” Because the code those templates deliver is often very, very, very bad. No designer worth paying should use one without some adjustments if not a complete re-creation of the design with all new code. You might as well design it yourself!

8. Do you use a shared hosting account, a Virtual Private Server, or a Dedicated Server to host websites?
This should tell you about the professionalism of the designer or developer. Many good designers use virtual private servers, many have their own that they re-sell. This is acceptable for small business and average church websites. At some point in the career of the designer the upgrade to a dedicated hosting platform should be made. This is not a make or break question because they may ask you what your preference is. But I will say that a dedicated server allows the development of applications in the back end much easier, and is usually the sign of a pro.

9. How long have you been in the business of building websites?
Now this seems like a no-brainer, and for the most part it is. Someone who has been in the industry for a long time is going to deliver a better product (one would hope) than someone who is just out of design school with no practical experience. Keep in mind that age doesn’t always mean more experience or expertise.

10. How can I advertise my website to make it a success when it launches?
Many designers fresh out of design school can create fresh appealing looks for a website, and many talented high school students can create very complex applications, but it takes experience to understand how the marketing and advertising will make a website actually work as a business.

Make sure no matter how they answer this question, that you are satisfied with the answer… which actually goes for all of the questions.

Your money may be spent better with someone you trust that can communicate value to you.

Good luck, and happy building!